Behaviorally Anchored Rating Scales
Behaviorally anchored rating scales (BARS) are performance-appraisal instruments whose scale points are defined by concrete examples of job behavior rather than by vague adjectives like 'good' or 'excellent.' Patricia Cain Smith and L. M. Kendall introduced the method in 1963 with their technique of retranslation of expectations, a procedure for constructing unambiguous behavioral anchors. The core problem they tackled is that ordinary rating scales leave raters to guess what each numerical point means, so that one supervisor's 4 is another's 2, fatally undermining reliability and fairness. BARS solves this by attaching specific behavioral descriptions, drawn from critical incidents and vetted by independent expert judges, to each level of each performance dimension. The construction process is deliberately participatory and quantitative, which both improves measurement and builds rater understanding. BARS became one of the most influential and widely studied formats in performance appraisal.
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