Rekod bukti kaedah

Government Performance Measurement

Government performance measurement is the systematic, ongoing collection of quantitative and qualitative indicators about what public agencies put in, do, and achieve. Rather than treating measurement as a single number that grades an agency, the discipline — crystallised by Robert Behn's argument that different managerial purposes require different measures — asks first what a measure is for: evaluating, controlling, budgeting, motivating, promoting, celebrating, learning or improving. It draws heavily on Harry Hatry's practical handbook tradition of distinguishing inputs, outputs and outcomes and building measurement into routine operations. The output is not a verdict but a feedback system that ties day-to-day activity to public results.

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Performance Measurement in Government and Public Agencies

Rekod kaedah taksonomik · process-pipeline / public-administration

Behn, R. D. (2003). Why Measure Performance? Different Purposes Require Different Measures. Public Administration Review, 63(5), 586–606. · DOI 10.1111/1540-6210.00322
Hatry, H. P. (2006). Performance Measurement: Getting Results (2nd ed.). Washington, DC: Urban Institute Press. · ISBN 9780877667346

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