Case Management Fidelity Assessment

Case management fidelity assessment measures how closely a case-management or care-coordination program matches the defined model it claims to implement — such as assertive community treatment, intensive case management, or a strengths model — by rating specific structural and process dimensions on anchored scales and aggregating them into an overall fidelity score. The approach was established by the Dartmouth tradition of Teague, Bond, and Drake, whose Assertive Community Treatment fidelity scale became the template for measuring whether a program is delivering its model in practice or only in name.