Picker Patient Experience Questionnaire
The Picker Patient Experience Questionnaire is a comprehensive, validated instrument developed by the Picker Institute to measure the quality of the patient experience across multiple dimensions of healthcare delivery. Administered post-discharge or post-encounter, it assesses ten domains of patient-centered care: respect and dignity, information and communication, emotional support, involvement in decisions, continuity of care, coordination, access, physical comfort, emotional needs, and overall experience. The Picker questionnaire has become a standard measure in health systems internationally for evaluating and improving patient experience and has been used extensively in both inpatient and outpatient settings.
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- Jenkinson, C., Coulter, A., Bruster, S., Richards, N., & Chandola, T. (2002). Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. British Medical Journal, 324(7329), 860-864. · DOI 10.1136/qhc.11.4.335
- Coulter, A., Jenkinson, C., Jenkinson, C. (2005). European patient satisfaction with health care and control over health. European Journal of Public Health, 15(3), 282-290. · URL
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