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Citizen Report Card

The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.

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Citizen Report Card (CRC)

Registre de mètode taxonòmic · process-pipeline / development-studies

Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. · ISBN 9788187380474
Asian Development Bank & Public Affairs Centre (2007). Improving Local Governance and Pro-Poor Service Delivery: Citizen Report Card Learning. Manila: Asian Development Bank. · URL

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